The main focus of this post will be to assist with the Centre’s promotional activities and cover the clinic reception desk.
Working within the McClelland Centre you will be one of the team providing an efficient and comprehensive administrative service for the various clinics, services and projects delivered within the centre.
The University of Worcester’s McClelland centre has a contract to deliver fitness assessments for the Herefordshire, Shropshire and Worcestershire Fire Services. Interacting effectively with all levels of staff, students, key partners, other external organisations and members of the public are key to this post.
You will use financial control mechanisms and assist with research and project bids. Customer care is paramount within the centre. You will be expected to be courteous and professional at all times to a wide range of clients with differing needs, within a sometimes busy environment. You will be working in a busy environment and, therefore, high levels of competence in prioritising, co-ordinating, communicating, decision-making and patience are essential attributes for the post-holder as well as confidentiality.
Making your application:
PLEASE READ – How to enhance your chances of being invited to interview:
When applying for jobs at the University, make sure that you read the job details and the person specification very carefully. The person specification is the list of skills, abilities, knowledge and qualifications required to carry out the job.
You are most likely to be invited to interview if you demonstrate on your application form that you meet all of the criteria on the person specification. The place to do this is on the personal statement (the final page of the application form).
The best way to approach the task is to take each of the criteria in turn, in the order they appear on the person specification and write a paragraph on how you meet that criterion, giving concrete examples where you can.
It is important to remember that when shortlisting for interview, the recruiting manager will only be able to take into account the evidence you have provided on your application form, so even if you have previously worked for the university, you must clearly address the person specification with each application.
The Careers & Employability Service offers help and advice in making applications and can give you feedback on your draft application. Appointments are available in firstpoint, Peirson on Mondays Tuesdays and Wednesdays 11.30-2.00pm, and Thursday 1.30-4.pm and can be booked via www.timecenter.com/worcester.
Earn As You Learn
*During semester time the University of Worcester recommends a maximum of 20 hours employment per week for full time students. For more details of Earn As You Learn please visit
If you have a tier 4 study visa please note the restrictions on your visa in relation to working hours. It is your responsibility to ensure you do not exceed this restriction and the university will not be able to pay you for hours worked in excess of this. The limit relates to the total hours worked and is not a limit for individual jobs (so if you have more than one job, either at the University or elsewhere, the total number of hours you work for all of those jobs must not exceed the limit on your visa). If you are unsure please take appropriate advice from the Personnel department or the International department before applying or visit the UKVI website at https://www.gov.uk/tier-4-general-visa.
Closing date: Tuesday 29 Aug 2017
Reference number: STU1714b - 3348
- Job details
- £8.08 per hour, plus holiday pay of £1.13 an hour holiday pay
- 8 to 12.5 hours a week (varied working patterns)
- As soon as possible
- Temporary to July 2018
- Responsible to
- McClelland Centre Operations Manager
- Responsible for
- Interview date
- To be confirmed
Institute of Health and Society
“The University is a leading innovator in the fields of health and social care”
Dr Jan Quallington, Head of Institute
The McClelland Health and Wellbeing Centre is an exciting venture for the University of Worcester. It consists of a set of 6 clinic rooms, a fitness suite and a seminar room within the Charles Hastings Building on the City Centre site. It has been developed as a Wellbeing Centre for staff, students and the general public which offers the opportunity for students of the University to undertake valuable work related learning and research under the supervision of University staff.
In addition, there are clinics for Nutritional Therapy, Physiotherapy and Occupational Therapy students. All students work under the supervision of qualified practitioners.
The Institute has an excellent track record in quality delivery of professional courses and promotes effective working partnerships with NHS Trusts and other health and social care providers within Herefordshire and Worcestershire.
- Main duties
1. To provide a central point of contact for the McClelland Centre Health and Wellbeing clinics and projects for staff, students, assessors and members of the general public in relation to enquiries and appointments. This may take the form of personal callers, telephone or e-mail enquiries.
2. To play an active part in the marketing of the McClelland Centre as a whole, including attending exhibitions, producing and distributing leaflets and other publicity material as required.
3. To oversee the administration of the clinic diaries, patient appointments, student assessments, payment for appointments and financial records.
4. To co-ordinate external clinic bookings within the McClelland centre including the creation, maintenance and revision of service level agreements.
5. To organise the system of Health MOTs within the centre and to outside organisations.
6. To liaise with the McClelland Centre manager, academic leads and external partners with reference to relevant McClelland Centre research and projects.
7. To send accurate and timely reports on outcomes to the relevant Fire service HR Department.
8. To work as part of the McClelland staff team, assisting colleagues during busy periods, sickness or holiday leave on any duties required. This may include periodically undertaking reasonable additional duties commensurate with the grade of the post.
9. To use the Microsoft suite of programmes, assist with the development and production of core documentation including exercise suite and equipment documentation and other general correspondence, to a high standard of presentation in the University house style.
*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.
*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.
*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.
- Person specification
Please provide evidence of how you meet each of the essential criteria.
1. To be a University of Worcester student currently studying for a degree that has study elements of basic financial reporting, marketing, report writing, ICT skills, business analytics and management report writing.
2. Ability to work autonomously and as part of a team.
3. Ability to communicate confidently and clearly with a wide range of people both orally and in writing.
4. IT skills, able to demonstrate a good working knowledge of Microsoft Word, Excel and PowerPoint.
1. Competence in basic database maintenance.
2. Previous experience working in administration.
3. Able to act as an ambassador for the University of Worcester in all communications.
Applications from Non EEA Workers:
Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.
Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at www.gov.uk/browse/visas-immigration.
Visit www.naric.org.uk/visasandnationality for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.
Unspent convictions, cautions and bind-overs
The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.
In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.
This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.