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Disability Service Administrator (maternity cover) - Open to current University of Worcester Employees only

Open to current University of Worcester Employees only

The post holder will be part of a small team of Administrators sharing responsibility for delivering an excellent service to colleagues within the Disability and Dyslexia Service, staff in the University and students accessing the service to support their studies. 

Disability and Dyslexia Administrators assist with planning for the new student intake each year, and manage the process of funding student support – facilitating student applications, monitoring support, keeping appropriate records and invoicing for funding, then following up on queries. The role requires a competent, experienced administrator with the ability to accurately account for significant income and expenditure, and to be proactive in establishing efficient internal systems.

Closing date: Thursday 25 May 2017

Reference number: SS1706 - 3284

Job details

Job details

Band 4 £18,411 - £20,624 a year
Full time, 37 hours a week
24 July 2017
Temporary until 20 July 2018
Responsible to
Disability and Dyslexia Service Manager
Responsible for
Interview date
To be confirmed

For further information, please see the following link:





Student Services aims to support University of Worcester students to enable them to fulfil their potential through a range of services under the following headings: 

• Careers and Employability Service
• Chaplaincy
• Counselling and Mental Health Service
• Disability and Dyslexia Service
• Firstpoint
• Internationalisation and Study Abroad
• Money Advice Service
• Student Achievement Service
• Student Support and Wellbeing Service
• Unitots Nursery 

The University has a long tradition of inclusivity, and recent developments such as the Worcester Arena, and improvements to make our campuses fully accessible, have further increased the diversity of our student population. The Disability and Dyslexia Service as a whole comprises around 80 posts, including the various roles which directly support students throughout the teaching periods. The service aims to ensure that no student is disadvantaged in their studies by a disability. 


In the Strategic Plan for 2013-2018, the University sets out the values which underpin the standards expected of all members of the university community. These are: 

o Intellectual openness, honesty and love of learning
o Human equality and dignity
o Democracy and mutual respect
o Educational and social inclusion
o Environmental sustainability and social responsibility
o Ethical and professional behaviour
o Active engagement and partnership 

Within Student Services these values lead to an expectation of the following professional behaviours: 

• A commitment to delivering an excellent, inclusive and student-focused service
• A positive and proactive approach to problem solving and seeking to improve practice, including maximising the effective use of resources
• Embracing change and being receptive to new ideas
• Showing commitment to your own development, and supporting others to achieve their potential
• Working collaboratively
• Valuing, encouraging and supporting diversity to foster a spirit of mutual respect
• Managing your own workload effectively, and contributing positively to the wider team
• Maintaining an awareness of the University’s aims, and where your role fits in to the bigger picture.

Main duties

Main duties

1. Administer applications for disability support from the appropriate funding bodies, and liaise with colleagues and external agencies regarding funding applications, queries and payment. 

2. Provide guidance and assistance to students applying for disability support funding, monitor and facilitate students’ progress through the application process, and book Needs Assessment appointments. 

3. Monitor provision of support and take action when circumstances require, for example when applications have been delayed or the student’s support needs have changed, or submitting requests for additional disability funding support when appropriate. 

4. Keep comprehensive, accurate and up to date records concerning the provision of support, including details of funding applications, income and expenditure and produce appropriate documentation for the University’s Finance Department to enable timely invoicing. 

5. Regularly monitor the Disability and Dyslexia Service budget, and provide an analysis of the Service’s financial position and trends as required. 

6. Assist with planning and delivering the administration for the annual intake of students, including contacting students regarding declared disabilities, encouraging them to engage with the University’s Disability and Dyslexia Service as early as possible, and supporting them to apply for funding where appropriate. 

7. Prepare information outlining students’ support needs for other university colleagues as required. 

8. Contribute to the organisation of staff or student disability awareness sessions, induction activities and other disability related events or activities such as Open Days. 

9. Provide a general administration service for the Disability and Dyslexia Service, including ordering of goods and services, processing staff pay claims, archiving and taking minutes of meetings. 

10. Act as mentor to new colleagues in Student Services and elsewhere in the University, with appropriate training, in accordance with the Mentoring Scheme. 

11. Carry out any other duties relevant to the service, and commensurate with the responsibility level of the role, as appropriate. 

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training. 

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students. 

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria: 

1. First degree or equivalent qualifications (such as a relevant NVQ) and/or experience. 

2. Excellent interpersonal skills, with the ability to communicate clearly and effectively verbally, by telephone and via electronic media with a range of audiences. This includes the requirement for excellent spelling, grammar and punctuation. 

3. Excellent time management and organisational skills to enable a range of duties to be prioritised and completed in a timely way while meeting challenging deadlines, and with a high degree of accuracy and attention to detail. 

4. Good IT skills, including: 

• experience of using Microsoft Word to produce and edit documents
• competence in the use of Outlook for emails
• experience of using Excel for recording and manipulating financial data
• an awareness of other facilities (such as Powerpoint, Publisher and internet searches), with the proven ability to learn new IT systems with appropriate training, and to maintain accuracy and quality of records. 

5. Proven ability to work independently, or as part of a team, making effective use of your own judgement, and seeking guidance when appropriate. 

6. Ability to maintain the highest standards of professionalism, dealing with confidential and sensitive issues with integrity, discretion and impartiality, in accordance with university guidelines and the Data Protection Act. 

7. Ability to travel to undertake duties at any University of Worcester site, or to attend training or other events off-site, on an occasional basis. 

8. A commitment to the principles of equality and diversity. 

Desirable Criteria: 

1. Experience of working with disability funding applications/ Disabled Students’ Allowances. 

2. Experience of managing financial records. 

3. An understanding of the higher Education Environment. 

Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction. 

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at

Visit for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules. 

Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment. 

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.

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