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ICT Systems Support Officer - Linux Administrator

The Information and Communication Technology (ICT) Department is comprised of the Systems, Corporate Information Systems, IT Service Delivery, IT Service Management, and Network teams.

The successful applicant will be working in the ICT Systems team and have operational system administration responsibility of business critical systems also providing 3rd line ICT support to the students, staff, delegates and visitors to the University. S/he will work closely with the ICT Systems Manager and ICT Managers to implement and deliver excellent professional services with a focus on Linux administration and server hardware. Linux systems are used for several services from critical services such as the University website, to timetabling and PC availability screens around campus. The role provides opportunities for varied and interesting project work outside of the daily administrative duties. 

The University’s core ICT support hours are 08:30 until 19:00, 7 days a week.

The post holder will be required to work between 08:00 and 17:00 and must have a flexible approach to covering absence. 

The role would suit a confident individual capable of learning new skills quickly, who is a highly effective communicator with the ability to build good working relationships. S/he will need to be able to work with a high degree of autonomy and manage personal workloads, deadlines within projects and day to day tasks. 

Training will be available to assist the applicant in the role, and to develop further skill as the role requires. 

The successful applicant will be required to work across all University sites which are typically within 2 miles of Worcester city centre and may be required to travel between sites. This could involve the transport of equipment and it is therefore desirable that the successful applicant has a full driving licence and be willing to use University vehicles where available.

Closing date: Thursday 20 Jul 2017

Reference number: ICT1705 - 3332

Job details

Job details

Band 6 £25,298 - £31,076 with opportunity to progress to £33,943
37 hours
As soon as possible
Responsible to
ICT Systems Manager
Responsible for
Interview date
To be confirmed

For further information please see the link below:







This post will form part of the ICT Systems Team which is responsible support and development of business and service critical hardware, operating system (Windows server & Linux) and applications. 

The Systems team along with the Network team underpin the majority of services within the University. 

The ICT Department consists of circa 40 staff with expertise across a wide areas, the System Team is currently 6 staff members with skills split between Windows and Linux administration, all team members are responsible for developing and maintaining the server software and hardware.

Main duties

Main duties

1. To maintaining and monitoring servers & services, and carrying out regular checks to ensure that server environments are operational. 

2. To trouble shoot problems related Linux server, hardware, services & clients. You will also have to collaborate with other teams and departments within the University as part of the maintenance and update process. 

3. To assist in server specification, configuration, build and deployment, whether as part of a standalone or VM environment. 

4. To provide 3rd line ICT support to students, staff, delegates and visitors of the University, ensuring all service users experience a courteous and professional level of service delivery. 

5. To adhere to and proactively enforcing all relevant ICT regulations, licensing, policies and procedures. 

6. To receive, log and investigate technical queries from students, staff, delegates and visitors using the Service Desk system. 

7. To provide accurate technical solutions to queries, incidents and problems, escalating as required to meet Service Level Agreements (SLAs), while maintaining ownership of the job and ensuring communication with the client is maintained until the incident or problem has been satisfactorily resolved. 

8. To assist in supporting the Corporate Information Systems Team who specialise in Perl, CSS and PHP on Debian Linux servers running the Apache 2.2 web server, MySQL and PostgreSQL. 

9. To support Linux servers virtualised on Hyper-V. 

10. To support of Linux Appliances such as Greenbone Vulnerability service/ OpenVAS and Shibboleth. 

11. To support logging services such Graylog and SIEM systems. 

12. To provide lead and contributions to projects at the request of the ICT Systems Manager. 

13. To document changes and configurations.

14. To complete any other appropriate duties as specified by the ICT Systems Manager. 

15. Physical requirements: This post involves lifting and carrying items of equipment. 

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students. 

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria: 

• Please PROVIDE EVIDENCE in your supporting statement which relates your experience to each of the Essential and Desirable criteria below. A simple list of technologies will not be considered evidence. 

Personal – Please provide examples in your supporting statement to demonstrate that you meet the following criteria: 

1. Excellent communication and interpersonal skills in both formal and informal situations, with the ability to establish and maintain good working relationships and communicate complex or detailed technical information clearly and accurately in the most appropriate format to individuals or groups who may have varying levels of technical knowledge. 

2. Excellent analytical problem solving and organisational skills, and the ability to work with minimum supervision e.g. demonstrable experience of prioritising tasks, co-operative working, creative thinking, problem resolution and planning for testing, implementation and review. 

3. Demonstrable experience of working in a support team where you have made a significant contribution in a Systems Administration environment, with the ability to work flexibly to meet business needs. 

4. A good understanding of IT service delivery best practice with experience of working autonomously in an IT Service Desk environment, receiving, logging and investigating technical queries within the framework of Service Level Agreements, and escalating incidents and requests as appropriate. 

Technical- Please provide examples in your supporting statement to demonstrate that you meet the following criteria: 

5. 2:1 degree or proven experience working in a System Administration role or a relevant professional qualification LPI etc. 

6. Knowledge and experience of GNU/Linux & Bash / sh shell knowledge, SSH 

7. Knowledge of installation, administration, and best practice in running Apache, MySQL, PostgreSQL. 

8. Understanding of compiling the Linux kernel, customising, fine-tuning and optimising to specialise for different workloads. 

9. Experience of working within project management frameworks e.g. Prince2, Agile. 

Desirable Criteria: 

1. Knowledge of Ansible in a production environment. 

2. Knowledge of Perl. 

3. Experience of Windows server and client administration. 

4. Knowledge of Shibboleth authentication. 

5. Understanding of the principles of networking. 

6. Full clean driving licence and either access to personal transport, or be willing to use University vehicles.

Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction. 

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at

Visit for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules. 

Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background. 

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment. 

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.

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