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Temporary Student Employment: Office Support - Open to current University of Worcester Students only

Over the summer period, the Facilities department will be welcoming a high number of conference guests to the University.

These bookings will vary from International Summer Schools visiting Worcester to groups booking Conference Events using the University’s facilities. This increase in demand creates a number of opportunities for Students who are looking to gain work experience, becoming part of an additional summer team which plays a key role in supporting the smooth running of the university and contributing in a number of areas of operational support.

Areas of office support that students may be required to work within are listed below (ref: Main Duties).

This role will require the post holders to be highly motivated and flexible when meeting the business needs across 7 days a week.

This type of paid work is an ideal way for students to enhance their CV. Training and support is provided where appropriate.

Evening & weekend work will be required and some activities may require an appropriate level of physical fitness and/or a DBS check.

PLEASE READ – How to enhance your chances of being invited to interview:

When applying for jobs at the University, make sure that you read the job details and the person specification very carefully. The person specification is the list of skills, abilities, knowledge and qualifications required to carry out the job.

You are most likely to be invited to interview if you demonstrate on your application form that you meet all of the criteria on the person specification. The place to do this is on the personal statement (the final page of the application form).

The best way to approach the task is to take each of the criteria in turn, in the order they appear on the person specification and write a paragraph on how you meet that criterion, giving concrete examples where you can.

It is important to remember that when shortlisting for interview, the recruiting manager will only be able to take into account the evidence you have provided on your application form, so even if you have previously worked for the university, you must still clearly address the person specification with each application.

The Careers & Employability Service offers help and advice in making applications and can give you feedback on your draft application. Appointments are available in firstpoint, Peirson on Mondays Tuesdays and Wednesdays 11.30-2.00pm, and Thursday 1.30-4.pm and can be booked via www.timecenter.com/worcester

Earn As You Learn:

*During semester time the University of Worcester recommends a maximum of 20 hours employment per week for full time students. For more details of Earn As You Learn please visit http://www.worcester.ac.uk/journey/earn-as-you-learn.html

If you have a tier 4 study visa please note the restrictions on your visa in relation to working hours. It is your responsibility to ensure you do not exceed this restriction and the university will not be able to pay you for hours worked in excess of this. The limit relates to the total hours worked and is not a limit for individual jobs (so if you have more than one job, either at the University or elsewhere, the total number of hours you work for all of those jobs must not exceed the limit on your visa). If you are unsure please take appropriate advice from the Human Resources department or the International department before applying or visit the UKVI website at https://www.gov.uk/tier-4-general-visa

Closing date: Tuesday 25 Apr 2017

Reference number: STU1706 - 3240

Job details

Job details

Salary
£8.08 an hour, plus £1.13 an hour holiday pay
Hours
Up to 37 hours a week (part time hours will be considered). Some weekend and evening work will be required.
Start
As soon as possible
Duration
Temporary appointment until September 2017
Responsible to
Relevant manager within Facilities Department
Responsible for
N/A
Interview date
Interviews will be held on week commencing 8th May 2017

Facilities

For more information about the department visit the Facilities website.

Background

Background

The Facilities Department covers a wide range of services within University of Worcester, including Accommodation, Security, Cleaning, Estates, Campus Services, Grounds, Reception, Commercial bookings and Catering. 

The university has various sites around Worcester which include St Johns, Battenhall, Stephenson Terrace, Grove Farm, City Centre, University Arena & Riverside and The Garage. Applicants may be required to work on any of these sites.

Main duties

Main duties

Main duties will vary depending on which area of work is required but may include one or more of the following:

1. Conference assistants – meeting and welcoming conference delegates, preparing associated facilities and providing support during events.

2. Accommodation – assist with allocation process and room inspections as well as any associated administrative duties.

3. Reception – providing a welcoming and helpful first point of contact to students, staff and visitors.

4. Operational – other operational duties (cleaning, campus services) may be expected to meet business requirements. 

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria

1. Ability to communicate confidently and clearly with a wide range of people, both orally and in writing.

2. Excellent interpersonal skills, including the ability to deal with a wide range of people in a friendly, tactful and sensitive manner.

3. A customer service orientated approach.

4. Ability to work independently with limited supervision and ability to follow procedures and/or instructions.

5. Ability to work as part of a team, with willingness to assist colleagues and a flexible approach.

6. A good track record of being punctual and reliable.

7. Ability to work carefully and accurately, paying attention to detail.

8. Ability to work some evenings and/or weekends.

Desirable Criteria

1. Experience of working in a customer service environment.

Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at www.gov.uk/browse/visas-immigration.

Visit www.naric.org.uk/visasandnationality for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.

Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.

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