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National Student Survey 2016

NSS 2016

What Worcester students said and how the University is making use of student feedback

Approximately 300,000 final-year students responded to the 2016 NSS survey across the UK, with Worcester showing its highest ever response rate of 80%.

University of Worcester students remain highly satisfied according this year’s survey.  85% of students are satisfied with the quality of their course, and we have once again shown results that are above the national average in six of the seven measures.

In Personal Development we are in the best 25% of all English universities and we are also delighted that our graduates have scored us highly for Learning Resources, as we have invested a great deal in our facilities in recent years, including the development of The Hive.

A number of our courses, including Health and Social Care, Art and Design, Graphic Design & Multimedia, Occupational Therapy, Human Nutrition, Youth and Community Services, and Sports Coaching and Physical Education all achieved an incredible rating of 100% overall satisfaction, and our Physiotherapy course has been rated top in the country.

More information about the NSS results for different UW courses can be found on the Unistats website. https://unistats.direct.gov.uk/

According to feedback from the National Student Survey 2016:

Worcester students rated highly how their course has helped their personal development including communication skills and problem solving. Our scores for these questions continue to be among the best for all Universities.

We have continued to show strong results for questions relating to learning resources, and this year once again shows an increased score for the best ever result for Worcester.

Scores in how we deal with assessment and feedback have also shown great improvements this year and we are now scoring above the average for English Universities in this area.

As part of the ongoing improvements and reflection on student comments throughout the last year, we are proud to say that we have:

  • Improved and upgraded teaching facilities across the University
  • Upgraded furniture and general facilities in teaching rooms across the University
  • Introduced more student-led initiatives across the University, allowing a much greater say in course content and structure, together with a far closer working relationship with academic staff
  • Revised and improved the Personal Academic Tutor system
  • Encouraging course teams to make use of e-lectures and video guidance for assignments, and introduce e-submission
  • Improved presentation of information on Blackboard

Further improvements in access to learning resources:

  • Reading lists now available via Blackboard with embedded links to electronic resources
  • Additional budget used to buy copies of every book on every reading list as well as new e-journals
  • Students able to select nearly 1400 additional e-books which were then paid for by the library
  • Easier wireless access via Eduroam
  • Hive ambassadors “Bees” scheme launched to represent student views and help students use the library

Our ongoing commitment:


  • Working with the SU to make the StAR system equally effective across all courses
  • Continuation of SU StAR meetings with Pro Vice Chancellor (Students) and other key staff to ensure effective, continuing and honest dialogue
  • Increased emphasis on professionalism and mutual understanding with regard to student/staff email communication
  • A ‘walking tour’ of the University St John’s campus for SU officers and members of the Learning and Teaching Committee to identify where teaching facilities could benefit from improvement
  • Improved system to process students’ evaluation of modules, ensuring that module and course leaders have quicker access to results of feedback, and more emphasis on students hearing about what has happened as a result