University Diploma in Leadership and Management (UDLM)

The aim of this module is to develop the awareness and skills necessary for the effective leadership and management of individuals and teams. It examines motivation in the workplace and the role of both managers and leaders in enhancing motivation, particularly in relationship to the change agendas. It addresses the need for managers to attain, reflect on and evaluate key knowledge and skills in processes that ensure effective performance of diverse individuals and teams.

Self-awareness and personal development are key elements of effective leadership and management, as organisational and functional skills are rarely sufficient. This module provides the opportunity for personal development - growth and change by individuals - through self-awareness and reflection in order to improve overall leadership and managerial performance. 

Coaching and mentoring are key elements of managerial responsibility that ensure the development and enrichment of staff to benefit the organisation. The aim of the module is to enable an understanding of coaching and mentoring concepts, theory and techniques and relate coaching and mentoring practice in a clear and realistic way to improving organisational performance.

In the dynamic business environment that many managers operate, there is a temptation to quickly address problems and make decisions based on personal instinct or intuition. This module will help managers to step back from decision making, to systematically define and analyse problems (or opportunities), and establish a range of business choices. It will also provide guidance on how to establish and apply criteria, to justify the final decision and evaluate its impact.

Successful businesses place the customer and the customer experience at the centre of their strategy and operational practice. This module explores the role of marketing communications in the delivery of excellent customer service, with an emphasis on commitment and motivation at a business’s ‘touch points’. Students will gain an understanding of what comprises outstanding service.

The purpose of this module is to develop the financial understanding of managers to enable them to understand the financial implications of their day to day decisions to enable them to improve both their own effectiveness and the organisations performance.

This module analyses the different ways of managing innovation, developing a creative organisational climate and how organisations can be transformed or revitalised. It looks at organisational structures and systems that are designed to help manage innovation including intrapreneurship, climate and culture change. 

Drawing upon the disciplines of the management of change, financial appraisal and project management, this module provides the student with an understanding of the function, practice and development of various aspects of modern strategic project management. These techniques will be applied to business scenarios, involving the critical evaluation and interpretation of data regarding the organisational position.

This module examines the key role of the manager in ensuring effective interpersonal communications that produce cost effective quality outcomes. It will help students to develop their ability to facilitate creative collaboration, facilitate the process of sharing ideas, information, and messages with others, resolve conflicts, and negotiate mutually beneficial outcomes.

The current fees can be found within the tuition fees document on our figure out finances page.